We understand the value of money. We know that when a client trusts us by giving us their money for quality work; they have the right to take the money back if they are not happy with the work. AustralianAssignmentsHelp.com tries its best that the situation of refund does not take place as it can make the entire situation unpleasant for both the parties. However, we would like to mention here that the final say in processing refund lies with the management of AustralianAssignmentsHelp.com.
We strongly recommend our clients to go through the following stated policies which would inform them of the situations in which they can use the right. Some of the situations are:
- If we fail to deliver the work on the deadline.
- If we are not able to follow the guidelines of the assignment.
- If the document contains plagiarized work.
- If the revisions are not delivered on time or are compromised in terms of quality.
Dispute Resolution Policy
• We recommend that clients check their email for the order delivery on the given date so that if the client is not happy with the paper, he has 7 days to put in a revision request with our customer support staff.
• Only after the revision request has been carried and the client is still not satisfied, then he can put in a refund request.
• It is our responsibility to reply to the client within 2 weeks of receiving customer complaint or else they have the right to involve a third party to resolve the matter.
• The client must contact the customer support before involving a third party. If the client directly involves a third party without getting in touch with the company, the management of AustralianAssignmentsHelp.com has the right to cancel all refund request and the entire situation will be handled by the company in its own way which can also comprise of legal actions.
AustralianAssignmentsHelp.com holds the right to change its policies at any time. Any changes in policies are updated on the site as well as emailed to the client on the email address provided by them.